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職位描述：
職責(zé)描述：
1. fully responsible for the daily work of customer service department, performing planning, organizing, supervising and coordinating responsibilities, guarantee the normal and good operation of the property, make the utmost efforts to improve customer satisfaction.
全面負(fù)責(zé)客戶服務(wù)部的日常工作事務(wù)，履行計(jì)劃、組織、監(jiān)督、協(xié)調(diào)職責(zé)，保證物業(yè)正常及良好的運(yùn)作，以最大努力提升業(yè)戶的 滿意度。
2. formulate and revise all kinds of work norms and internal management system of property, and supervise subordinates to comply with them.
制訂及修訂物業(yè)各種工作規(guī)范和內(nèi)部管理制度，督導(dǎo)下屬遵照?qǐng)?zhí)行。
3. prepare financial budget, supervise and control property financial situation, improving the management level of property base on budget.編制財(cái)務(wù)預(yù)算，監(jiān)督控制物業(yè)財(cái)務(wù)狀況，視經(jīng)濟(jì)能力適當(dāng)改善物業(yè)的管理水平（如員工質(zhì)量、設(shè)施、裝飾裝修等）。
4. implementing company policies and management objectives, formulating annual departmental work plan, annual training plan, follow up and implement the effective implementation of the plans.
執(zhí)行公司的政策及管理目標(biāo)，制定部門年度工作計(jì)劃、年度培訓(xùn)計(jì)劃，按月實(shí)施，跟進(jìn)并落實(shí)各項(xiàng)計(jì)劃有效執(zhí)行。
5. responsible for handling special matters, such as major emergencies or complains, report the result in writing and keep on record.
負(fù)責(zé)處理特別事宜，如重大突發(fā)事件、重大投訴等，將處理結(jié)果以書面的形式上報(bào)并備案。
6. random visits to property management areas, be good at discovering deficiencies and deficiencies in project management services, assist project manager to coordinate the relationship between order maintenance,greening, cleaning, engineering and customer service.
不定期巡視物業(yè)管理區(qū)域各處，善于發(fā)現(xiàn)項(xiàng)目管理服務(wù)中的不足和欠缺之處，協(xié)助項(xiàng)目經(jīng)理協(xié)調(diào)秩序維護(hù)、綠化、清潔、工程與 對(duì)客服務(wù)之間的關(guān)系。
7. maintain good communication with households, industry committees, residential committees, streets and relevant government departments, assist project manager in handling property external public relations matters.
與業(yè)戶、業(yè)委會(huì)、居委、街道和政府有關(guān)部門保持良好溝通，協(xié)助項(xiàng)目經(jīng)理處理物業(yè)對(duì)外公關(guān)事宜。
8. reporting the property status to the company regularly and making appropriate suggestions.
定期向公司匯報(bào)物業(yè)狀況，并提出適當(dāng)建議。
9. regularly presiding over regular departmental meetings, communicate the spirit of the company's meetings, check the working diaries of each post, guarantee the normal operation of the customer service department.
定期主持召開部門的工作例會(huì)，及是傳達(dá)公司的會(huì)議精神。檢查各崗位的工作日記，保證客服部各項(xiàng)工作運(yùn)作正常。
10. perform performance appraisal at the end of the year for all employees and summarize annual work.
年終對(duì)全體員工進(jìn)行績(jī)效考核，總結(jié)年度工作。
任職要求：
1. college degree or above, major of property management or hotel management, good command of english, between 28 to 45 year old.
大專專科及以上學(xué)歷；物業(yè)管理、酒店管理等相關(guān)專業(yè)，英文良好優(yōu)先。28-45歲。
2. over 5 years experience of property customer service manager.
具有5年以上物業(yè)項(xiàng)目客服經(jīng)理崗位（同等職位）工作經(jīng)驗(yàn)；
3. have solid basic knowledge of property management, familiar with high-grade property management standards and property management policies and regulations.
具有扎實(shí)的物業(yè)管理專業(yè)基礎(chǔ)知識(shí)，熟悉高檔物業(yè)管理標(biāo)準(zhǔn)及物業(yè)管理政策、法規(guī)；
4. strong ability of word processing, language communication and random response to emergencies.
具有較強(qiáng)的文字處理、語(yǔ)言溝通及隨機(jī)應(yīng)變處理突發(fā)事件的能力；
5. have strong management ability and organizational coordination ability.
具有有較強(qiáng)的管理能力和組織協(xié)調(diào)能力。
6. ability to independently complete the overall operation of property management projects(including preliminary establishment and substantive management of property company).
具有獨(dú)立完成物業(yè)管理項(xiàng)目整體運(yùn)作的能力（包括物業(yè)公司的前期組建及后期實(shí)質(zhì)管理）；
7. strong sense of service, strong management thinking and organizational planning ability, team spirit.
服務(wù)意識(shí)強(qiáng)，有較強(qiáng)的管理思路和組織策劃能力，具有團(tuán)隊(duì)合作精神。
8. extrovert personality, good at communication, ability to handle and face complex problems flexibly and appropriately, establish good relations with customers.
性格外向，善于與人溝通；能靈活、妥善的處理和面對(duì)各種復(fù)雜問(wèn)題，能夠與客戶之間建立良好的公共關(guān)系。
9. experience in complex project management, experience in well-known property enterprises is preferred.
具有綜合體項(xiàng)目管理經(jīng)驗(yàn)、有知名物業(yè)企業(yè)從業(yè)經(jīng)驗(yàn)者優(yōu)先考慮。