應屆畢業生
本科
2025-08-05 17:31:59
5295人關注
職位描述
該職位已進行加V認證，請放心投遞
[ 工作說明 ]
-幫助全球宜家員工解決IT相關需求，幫助解決IT問題
-未解決案件的追蹤跟進
-與外國同事協作頻繁問題的追蹤跟進
-我們很注重員工的work life balance，上班時間一周40小時
-團隊年輕，工作氛圍好，互幫互助
[ 任務要求 ]
-做事認真負責，即使沒有IT背景也能上手，只要你愿意嘗試，喜歡學習新事物，我們有成熟的培訓流程
-善于學習同事的長處，懂得及時溝通
-對流程改變有較快的適應能力
[ 特別說明 ]
-有韓語語言技能優先
-根據個人職業規劃的不同，會分派不同的任務，歷練機會
-本職位對英文溝通能力有硬性要求，請求職者根據自身情況投遞簡歷
[WHO YOU ARE]
· Knowledge of the business process in order to give users the right support
· Knowledge in set processes, rules and guidelines and how to use them
· Knowledge in relevant tools and how to use them in an appropriate way according to working routines
· Knowledge of IKEA IT standard platform and infrastructure
· Knowledge in how to use communication as a tool in the contact with the users
Knowledge of the structure of the technical product relevant for the specific position
[YOUR RESPONSIBILITIES]
· Receive and take ownership for all support needs coming in through various support channels.
· Register, analyse, prioritize, solve and assign all incoming cases during the agreed time in an accurate and efficient manner.
· Perform all daily tasks according to set processes, rules and guidelines.
· Responsible for the end-user communication at IKEA IT; spreading the user feedback to the rest of the IT organisation.
· Monitor all open support cases, escalate if necessary and keep the end-user informed about the solving process.
· Take an active part in problem-, change- and life cycle management.
· Build, maintain and share knowledge with colleagues i.e. by using a common knowledge database.
· Being involved in cross-functional work to represent the IT Service Desk assignment and goal in e.g. pre- studies and realizations.
[TOGETHER AS A TEAM]
We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.
[WHY YOU WILL LOVE US]
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen-sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
[WHAT WE ALL HAVE IN COMMON]
·Living our values
·Being your unique self, while respecting and including others
·A passion for home furnishing
·Performing
注：聯系我時，請說是在蘿崗人才網上看到的。
工作地點
地址：上海徐匯區上海龍田路195號天華信息科技園
求職提示：用人單位發布虛假招聘信息，或以任何名義向求職者收取財物（如體檢費、置裝費、押金、服裝費、培訓費、身份證、畢業證等），均涉嫌違法，請求職者務必提高警惕。
職位發布者
HR
宜家(中國)投資有限公司
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家居·室內設計·裝潢
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500-999人
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外商獨資·外企辦事處
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上海市浦東新區臨御路550號3層
