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職責描述: Fraud Operation Manager oversees operational performance and minimizes risks for their area, whilst ensuring compliance with operational policies, procedures and practices as well as in-line with the group and company policies and standards. Manager is responsible for leading performance at a departmental/functional level, leveraging the performance of Fraud Officer, Senior Fraud Office and Fraud Ops AMO – transferring/enhancing skills and knowledge, increasing engagement and role capabilities. Operation Manager is responsible for optimizing the efficiency and effectiveness of their area, establishing and managing the operational functions required for delivering positive, sustainable outcomes for our customers. Leading the team of Fraud Prevention and Detection processes constantly working towards combating fraud and protecting the Bank and our customers from losses and fraud risk. 1. The jobholder is required to have a strong understanding of Fraud Operations policies and procedures, product knowledge, Fraud prevention system knowledge, and the Fraud Ops skills development process. 2. Fraud Operation Manager is expected to execute role responsibilities across fraud detection and fraud mitigation standard operational functions within the Fraud Operation. 3. The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization. 4. The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defense’. 5. The jobholder should ensure they understand their position within the Three Lines of Defense, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required. 任職要求: 1. Strong leadership capabilities. 2. Excellent coaching and motivational skills. 3. Commitment to continuous development, both personally and in others, to add value for the organization and for overall career development. 4. Excellent communication skills – both conversational and written. 5. Drive, teamwork and positive cooperation towards the achievement of team/department goals. 6. Ability to organize work independently and as part of a team.