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職位介紹
全面理解合同條款、服務范圍和顧客期望，努力滿足客戶需求
Understands the contract terms, conditions, service scope and client’s expectations at a detailed level ,makes great efforts to meet customer needs
有效調配資源，在滿足甚至超越合同要求的同時，合理控制成本
Directs management resources to ensure that service levels are met and/or exceed cost effective manner through out the life of the contract
確保各項工作符合合同約定，并獲得客戶付款
Ensures that work performe is covered by the contract and properly reimbursed from the client
為客戶在合同約定之外的服務需求提供建議書并協商報價
Prepares proposals and negotiating profitable compensation for requested work outside the original contract
和客戶緊密合作以確保滿意度。根據工作計劃，收集、理解和管理客戶期望。
Works closely with the client and customers to ensure satisfaction. Ensures the capture, understanding and management of client’s expectations in line with a detailed operational plan
制定客戶業務計劃，從而為客戶建立積極主動的戰略目標，在此基礎上執行方案和計劃。
Establishes a business plan to capture the strategic initiatives and targets for the client and the activities and actions to deliver on these
定期與客戶進行業務回顧以確保客戶的期望與所提供服務保持一致性，及時匯報活動、趨勢、花銷及改進情況
Periodically conducts business reviews with the client to ensure alignment between expectations and delivery, reports regularly on activity, trends, spend, improvement initiatives
權衡和管理關鍵收益結果的交付情況，確保與設施計劃和顧客期望及商業需要向匹配。
Measures, monitors and reports on the delivery of the key benefits and outcomes to the client, in line with the Facility Plan and client’s expectations and business needs
向顧客展示提升業績的商業案例，包括顧客滿意度和生產力、過程改進和資產使用、安全、生產力和循環利用等情況
Presents business cases to the client for improvement to their business in terms of the clients staff satisfaction and productivity, process improvement and asset utilization, safety, productivity and life cycle
執行索迪斯政策，業務流程和標準
Administers Sodexo policies, business procedures and standards at the account to ensure compliance within the account wide
建立流程/績效管理方法，在質量控制、活動、安全、成本和顧客滿意度的表現和趨勢方面進行追蹤、分析并提供報告
Establishes procedure performance metrics; tracks, analyzes, and reports performance and trends in terms of quality, activity, safety, cost, and customer satisfaction
與同事共享改進過程
Shares process improvements with peers
為服務團隊提供技術和管理指導，合理利用資源，努力提高客戶的滿意度并降低成本
Provides the technical and management direction for all facility management services teams and taps into our resources to reduce cost and increase satisfaction
指導服務團隊解決營運中出現的問題和挑戰
Provides operational leadership in problem solving and decision making to ensure that account issues and challenges are resolved proactively
建立安全工作程序，確保安全目標的實現或超越
Establishes the account safety program and ensures that all safety program goals and objectives are met/exceeded
建立和管理緊急事件、連續性業務、事件管理計劃及包含政治匯報的流程，并確保與索迪斯指導方針相一致。
Establishes and manages an emerging issues, business continuity and incident management plan and process including reporting regime in line with Sodexo guidelines
為每一名團隊成員制定績效指標并定期進行總結
Conducts performance reviews and goal-setting with key site resources and each employee under the direction
在人力資源部的協助下，招募合適的員工
Recruits the suitable key management staff for team with the help of HR Dept.
建立和領導一支高度敬業的團隊
Establishes and leads a highly engaged account team
發展和實施詳細的人員發展和接替計劃
Develops and implements a detailed succession and people development plan
與項目的全體員工建立及時、有效的溝通，從而建設強有力的雙贏關系
Provides timely and effective communications with all employees within the project in order to build strong win-win relationship
定期與管理層人員交流分享重要信息
Communicates regularly with management to share critical information
建立適合本部門的培訓方式，培訓、指導團隊員工，幫助他們不斷提高
Establishes a site base training plan and trains and coaches the team to achieve the development
按照正規的發展計劃，對實施副經理進行培訓、發展。確保為他們傳授正確的經驗、知識，為成為一名合格的實施經理做好準備。
While a deputy IFM Manager is assigned, supervises his or her training and development under a formal development plan. Ensures they are provided with the exposure, experiences, coaching and direction to prepare them as a future IFM Manager.
本科或等同學歷
Bachelor degree or equivalent
技術、企業管理、酒店管理、工業管理專業
Major in Technical, Business Management, Hotel Management or Industrial Management discipline
工作經驗
Working Experience
7年以上設施支持及維護領域監督管理經驗
7 years and above of management/supervisory experience in the facilities support and/or maintenance operations
專業技能
Professional skills
廣泛的客服知識
Extensive knowledge in customer service
書面溝通能力
Written communication skills
出眾的分析能力
Outstanding analyzing capacity
職業敏感度
Career awareness
風險管理能力
Risk management capability