· Manages training programs and learning experiences for adult learners in a site.
· Hires, trains and supervises a staff of trainers.
· Develops/implements training programs for contact center personnel, which may include management development programs.
· Develops evaluation and validation instruments to collect and interpret data assessing organizational needs and training program effectiveness.
· Identifies skill and knowledge requirements for sites/accounts through analysis of data from multiple sources.
· Designs learning strategies to fill needs as identified through analysis and in partnership with Coaches and Operations Managers.



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IT服務·系統集成
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1000人以上
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公司性質未知
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上海閘北區江場三路221號