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職位描述
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上班地點：外高橋保稅區英倫路999號普洛斯物流園（6號線外高橋）
訂單主管：SAP必須熟練，要有帶人經驗，帶3人左右
JD 職能
Responsible for dealing with feed-back problems from suppliers and customers in the region, making statistics and analysis, and continuously optimizing CRM service
負責區域內進銷商及客戶反饋問題的處理，做好統計和分析，持續優化CRM服務
Training and coaching team members like on case handling, soft skill, communication skill etc.
培訓和指導團隊成員，如案例處理，溝通技能等。
Performance and KPI review of team members
負責所屬組員的績效考核
Communicate with Sales, finance, logistic , QA for order release related issues
保持與銷售、財務、物流、質檢部門就訂單相關問題的有效溝通
System usage feedback and problem tracking
系統使用情況的反饋和問題追蹤處理
用人要求
Good English and communication skill
良好的英文水平以及溝通技巧
Good skill on Office （Word, Excel, PPT）
熟練使用Office辦公軟件
Familiar with SAP and ERP system operation software
熟悉運用SAP、ERP系統操作軟件
Strong ability to work under pressure and good professional ethics, independent work ability
具有較強的抗壓能力及良好的職業操守，獨立工作能力強
Above 3 years of working experience in customer service, candidate with Pharmaceutical background is preferred
5年以上客服相關工作經驗，有醫藥行業相關工作經驗者優先錄取。
KPI 考核標準
Receiving 收貨，Shipping 發貨
Order Accuracy 訂單準確率
Order Entry on Time Rate訂單錄入及時性
Document Management 單據管理
Customer Compliant Rate 客戶投訴
CRM Issue 服務質量問題
-------------------------------------------------------------------------------------------
訂單專員：
JD 職能
Collect and check orders from sales team, customers, by telephone, fax, email, etc.
收集并檢查從銷售團隊、客戶處通過電話、傳真以及郵件等途徑收到的訂單
Complete order approval flow and order entry in System, accurate, completely
準時、準確的完成訂單審批以及系統的錄入工作
Follow up credit blocked orders and feedback the information to Business team in time
跟進資信被鎖訂單的進度, 及時將信息反饋給業務團隊
Proper use and familiar with all kinds of systems or tools to assist to handle customer inquires
合理并熟練運用各類系統或工具來輔助處理客戶來電問訊
Communicate with Sales, finance, logistic for order release related issues
保持與銷售、財務、物流等部門就訂單相關問題的有效溝通
用人要求
Good communication skill
良好的溝通技巧
Good skill on Office （Word, Excel, PPT）
熟練使用Office辦公軟件
Familiar with SAP and ERP system operation software
熟悉運用SAP、ERP系統操作軟件
Strong ability to work under pressure and good professional ethics, independent work ability
具有較強的抗壓能力及良好的職業操守，獨立工作能力強
Above 3 years of working experience in customer service, candidate with Pharmaceutical background is preferred
3年以上客服相關工作經驗，有醫藥行業相關工作經驗者優先錄取。
KPI 考核標準
訂單主管：SAP必須熟練，要有帶人經驗，帶3人左右
JD 職能
Responsible for dealing with feed-back problems from suppliers and customers in the region, making statistics and analysis, and continuously optimizing CRM service
負責區域內進銷商及客戶反饋問題的處理，做好統計和分析，持續優化CRM服務
Training and coaching team members like on case handling, soft skill, communication skill etc.
培訓和指導團隊成員，如案例處理，溝通技能等。
Performance and KPI review of team members
負責所屬組員的績效考核
Communicate with Sales, finance, logistic , QA for order release related issues
保持與銷售、財務、物流、質檢部門就訂單相關問題的有效溝通
System usage feedback and problem tracking
系統使用情況的反饋和問題追蹤處理
用人要求
Good English and communication skill
良好的英文水平以及溝通技巧
Good skill on Office （Word, Excel, PPT）
熟練使用Office辦公軟件
Familiar with SAP and ERP system operation software
熟悉運用SAP、ERP系統操作軟件
Strong ability to work under pressure and good professional ethics, independent work ability
具有較強的抗壓能力及良好的職業操守，獨立工作能力強
Above 3 years of working experience in customer service, candidate with Pharmaceutical background is preferred
5年以上客服相關工作經驗，有醫藥行業相關工作經驗者優先錄取。
KPI 考核標準
Receiving 收貨，Shipping 發貨
Order Accuracy 訂單準確率
Order Entry on Time Rate訂單錄入及時性
Document Management 單據管理
Customer Compliant Rate 客戶投訴
CRM Issue 服務質量問題
-------------------------------------------------------------------------------------------
訂單專員：
JD 職能
Collect and check orders from sales team, customers, by telephone, fax, email, etc.
收集并檢查從銷售團隊、客戶處通過電話、傳真以及郵件等途徑收到的訂單
Complete order approval flow and order entry in System, accurate, completely
準時、準確的完成訂單審批以及系統的錄入工作
Follow up credit blocked orders and feedback the information to Business team in time
跟進資信被鎖訂單的進度, 及時將信息反饋給業務團隊
Proper use and familiar with all kinds of systems or tools to assist to handle customer inquires
合理并熟練運用各類系統或工具來輔助處理客戶來電問訊
Communicate with Sales, finance, logistic for order release related issues
保持與銷售、財務、物流等部門就訂單相關問題的有效溝通
用人要求
Good communication skill
良好的溝通技巧
Good skill on Office （Word, Excel, PPT）
熟練使用Office辦公軟件
Familiar with SAP and ERP system operation software
熟悉運用SAP、ERP系統操作軟件
Strong ability to work under pressure and good professional ethics, independent work ability
具有較強的抗壓能力及良好的職業操守，獨立工作能力強
Above 3 years of working experience in customer service, candidate with Pharmaceutical background is preferred
3年以上客服相關工作經驗，有醫藥行業相關工作經驗者優先錄取。
KPI 考核標準
注：聯系我時，請說是在蘿崗人才網上看到的。
工作地點
地址：上海浦東新區GE醫療中國科技園上海浦東新區張高科技園區華佗路1號CTP 6F
求職提示：用人單位發布虛假招聘信息，或以任何名義向求職者收取財物（如體檢費、置裝費、押金、服裝費、培訓費、身份證、畢業證等），均涉嫌違法，請求職者務必提高警惕。
職位發布者
HR
北京外企德科人力資源服務上海有限公司
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專業服務
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1000人以上
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中外合資（合資·合作）
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中山南路589號外企德科大廈
