應屆畢業生
大專
最近更新
1444人關注
職位描述
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General Description
Assist the department manager in leading and managing a team of Export customer service and operation team to ensure high quality service in line with company policy and operation standards.
Specific Accountabilities
Enhance Customer Service understanding and knowledge of products and services in order to encourage customer buy-in and sell these services during customer interactions
Prioritize and delegate work tasks for customer service with focus on customer needs and performance targets.
Cooperate with Hub and physical handling agents to ensure cargo departure smoothly and timely.
Coach and appraise customer service on their daily tasks with emphasis on processes and systems, and achievement of individual and departmental performance targets.
Identify staff advantages /disadvantages and training needs, jointly develop and co-ordinate training sessions with trainers and conduct training sessions as assigned.
Lead, motivate and supervise customer service agents to ensure their performance is aligned to stipulated standards.
Skills Required
Analytical and organizational skills.
Negotiation and interpersonal skills
Project Management skills
Facilitation and training skills.
People Management skills
Coach skill
Software skills.
Experience and Qualifications
3-5 years of experience in a related capacity
3-5 years’ experience in leading（Especially with a strong background and working experience in coaching, training, counseling, team motivations）customer service teams in a similar sized company.
Experience in quality management system such as ISO and COPC-2000 (preferable)
Well-known the whole operation process.
Good command of written and oral English.
Core Competences
Customer Orientation
Planning
Assist the department manager in leading and managing a team of Export customer service and operation team to ensure high quality service in line with company policy and operation standards.
Specific Accountabilities
Enhance Customer Service understanding and knowledge of products and services in order to encourage customer buy-in and sell these services during customer interactions
Prioritize and delegate work tasks for customer service with focus on customer needs and performance targets.
Cooperate with Hub and physical handling agents to ensure cargo departure smoothly and timely.
Coach and appraise customer service on their daily tasks with emphasis on processes and systems, and achievement of individual and departmental performance targets.
Identify staff advantages /disadvantages and training needs, jointly develop and co-ordinate training sessions with trainers and conduct training sessions as assigned.
Lead, motivate and supervise customer service agents to ensure their performance is aligned to stipulated standards.
Skills Required
Analytical and organizational skills.
Negotiation and interpersonal skills
Project Management skills
Facilitation and training skills.
People Management skills
Coach skill
Software skills.
Experience and Qualifications
3-5 years of experience in a related capacity
3-5 years’ experience in leading（Especially with a strong background and working experience in coaching, training, counseling, team motivations）customer service teams in a similar sized company.
Experience in quality management system such as ISO and COPC-2000 (preferable)
Well-known the whole operation process.
Good command of written and oral English.
Core Competences
Customer Orientation
Planning
注：聯系我時，請說是在蘿崗人才網上看到的。
工作地點
地址：成都錦江區成都市錦江區人民南路二段1號仁恒置地寫字樓1601
求職提示：用人單位發布虛假招聘信息，或以任何名義向求職者收取財物（如體檢費、置裝費、押金、服裝費、培訓費、身份證、畢業證等），均涉嫌違法，請求職者務必提高警惕。
職位發布者
Vick..HR
全球國際貨運代理(中國)有限公司
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交通·運輸·物流
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500-999人
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外商獨資·外企辦事處
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玄武七玄武大道江蘇軟件園徐莊基地7棟
