職位描述
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1. Responsible for promoting and optimizing WPB fraud( including but not limited to Payment, Banking, Cards and Lending), fraud mule control monitoring and fraud management framework by balancing risk, customer experience and operational effectiveness.
2. Responsible for overall coordination in all WPB fraud and mule related incidents and adhoc events, including non-office hour supports.
3. Understand current and future WPB fraud risk and fraud mule risk exposure and able to drive different controls design and implementation to mitigate the risk.
4. Act as 1st line of defense for addressing WPB fraud risk and fraud mule risk including but not limited to advising business the fraud risk appetite, driving fraud mitigation and prevention control.
5. Clearly articulate the strength and weakness of existing controls, propose and liaise with appropriate functions for improvement.
6. Deliver fraud investment programs for achieving risk mitigation and supporting business growth through interlocking internal and external counterparts (including compliance, regulatory and Group policy-mandated initiatives.
7. Support new business initiatives by assessing the WPB fraud risk and fraud mule risk exposure and coordinate with relevant functions to design appropriate controls.
8. Perform testing supports.
9. Proactively monitor existing WPB fraud and mule controls, Gross/ Net loss and timely escalate to management for any deficiencies.
10. Assist business to manage incident, complaint and customer issue; study and feedback the deficiency to senior management
11. Support line manager and the business unit for any ad-hoc requests.
1. Degree in a related discipline OR other relevant qualifications.
2. Minimum 5 years’ banking experience, preferably with exposure to retail banking business and knowledge of related regulatory requirements and internal guidelines. General Banking Manager or Customer Service Manager are welcome.
3. With knowledge of fraud risk management or AML mule control, criminal investigation experience, good analytical skill and fraud control operational procedure.
4. Good communication and interpersonal skills.
5. Proficiency in both English and Chinese.
6. Agile methodologies or experience working in a fast paced risk management environment.
福利待遇
- 具競爭力的薪酬:基本工資 績效獎金 輪班補貼 早晚班交通津貼;
- 健全福利保障:五險一金 補充性商業醫療保險 免費年度體檢;
- 暢享10 天假期:除享有國家法定節假日外,還擁有至少10天帶薪年假、12天帶薪病假、1天生日假、婚假、產檢假、產假以及陪產假、哺乳假等,助您達到工作生活的平衡;
- 彈性福利制度:年假可買賣,商業醫療保險套餐可升級,您還可申請旅游補貼、個人進修補助、運動健身補貼等,滿足個性化福利需求;
- 人性化工作環境:使用公司的員工餐廳、咖啡室、休息室、娛樂室等,進行勞逸結合;
- 多元化員工活動:運動會、團建、年會等精彩活動給您平臺,任您施展才華。
培訓與發展
- 廣闊的職業發展平臺:遍及全球的集團網絡,提供擴展人脈及跨文化交流的機會,您還可申請不同國家及地區的長短期職位,不斷挑戰自我;
- 系統性人才培育及發展:配備職業導師,為您提供清晰的職業規劃指導,充分挖掘橫向及縱向的發展潛力;
- 完善的專業培訓體系:入職即可享帶薪培訓,多元化的培訓機會,還有資源及教育援助,幫您逐步實現職業目標。
2. Responsible for overall coordination in all WPB fraud and mule related incidents and adhoc events, including non-office hour supports.
3. Understand current and future WPB fraud risk and fraud mule risk exposure and able to drive different controls design and implementation to mitigate the risk.
4. Act as 1st line of defense for addressing WPB fraud risk and fraud mule risk including but not limited to advising business the fraud risk appetite, driving fraud mitigation and prevention control.
5. Clearly articulate the strength and weakness of existing controls, propose and liaise with appropriate functions for improvement.
6. Deliver fraud investment programs for achieving risk mitigation and supporting business growth through interlocking internal and external counterparts (including compliance, regulatory and Group policy-mandated initiatives.
7. Support new business initiatives by assessing the WPB fraud risk and fraud mule risk exposure and coordinate with relevant functions to design appropriate controls.
8. Perform testing supports.
9. Proactively monitor existing WPB fraud and mule controls, Gross/ Net loss and timely escalate to management for any deficiencies.
10. Assist business to manage incident, complaint and customer issue; study and feedback the deficiency to senior management
11. Support line manager and the business unit for any ad-hoc requests.
1. Degree in a related discipline OR other relevant qualifications.
2. Minimum 5 years’ banking experience, preferably with exposure to retail banking business and knowledge of related regulatory requirements and internal guidelines. General Banking Manager or Customer Service Manager are welcome.
3. With knowledge of fraud risk management or AML mule control, criminal investigation experience, good analytical skill and fraud control operational procedure.
4. Good communication and interpersonal skills.
5. Proficiency in both English and Chinese.
6. Agile methodologies or experience working in a fast paced risk management environment.
福利待遇
- 具競爭力的薪酬:基本工資 績效獎金 輪班補貼 早晚班交通津貼;
- 健全福利保障:五險一金 補充性商業醫療保險 免費年度體檢;
- 暢享10 天假期:除享有國家法定節假日外,還擁有至少10天帶薪年假、12天帶薪病假、1天生日假、婚假、產檢假、產假以及陪產假、哺乳假等,助您達到工作生活的平衡;
- 彈性福利制度:年假可買賣,商業醫療保險套餐可升級,您還可申請旅游補貼、個人進修補助、運動健身補貼等,滿足個性化福利需求;
- 人性化工作環境:使用公司的員工餐廳、咖啡室、休息室、娛樂室等,進行勞逸結合;
- 多元化員工活動:運動會、團建、年會等精彩活動給您平臺,任您施展才華。
培訓與發展
- 廣闊的職業發展平臺:遍及全球的集團網絡,提供擴展人脈及跨文化交流的機會,您還可申請不同國家及地區的長短期職位,不斷挑戰自我;
- 系統性人才培育及發展:配備職業導師,為您提供清晰的職業規劃指導,充分挖掘橫向及縱向的發展潛力;
- 完善的專業培訓體系:入職即可享帶薪培訓,多元化的培訓機會,還有資源及教育援助,幫您逐步實現職業目標。
工作地點
地址:佛山南海區佛山市南海區燈湖東路10號匯豐銀行大廈


職位發布者
Fred..HR
匯豐環球客戶服務(廣東)有限公司

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銀行
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1000人以上
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外商獨資·外企辦事處
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東風西路148號廣州匯豐大廈